Bookings & guests

Handle reservations, messages, check-in, changes, and guest requests

Reservations

How do I know when I receive a booking?

YoStays sends notifications by app, email, or dashboard alert. The booking also appears in your host reservations list.

Can I decline a booking request?

If the booking requires host approval, you can accept or decline it. Declining confirmed bookings may affect your host standing.

How do I send check-in instructions?

Add check-in instructions in the host dashboard. Guests can view them according to your configured timing after confirmation.

What if a guest asks to change dates?

Review the request, pricing impact, and availability. You can approve or decline depending on your calendar and policy.

Guest issues

What if a guest damages my property?

Document the damage with photos, invoices, and messages. Report the issue through the booking as soon as possible for review.

What if a guest breaks house rules?

Message the guest through YoStays, document the issue, and contact support if the behavior continues or creates safety risk.