Privacy Policy

We collect information you provide directly, such as your name, email address, phone number, profile details, booking information, host listing details, support messages, reviews, and payment-related details needed to complete transactions.

We may also collect information automatically when you use YoStays, including device data, log data, approximate location, pages viewed, app interactions, cookies, and similar analytics signals.

We use information to operate the YoStays marketplace, process bookings, verify accounts, support guests and hosts, personalize search, improve safety, prevent fraud, send service updates, and improve our products.

We may use contact details to send marketing messages where permitted. You can opt out of promotional emails, but we may still send important service, account, booking, or legal notices.

We share information between guests and hosts where needed to complete a booking, coordinate check-in, resolve support requests, or comply with marketplace rules.

We may also share information with payment processors, identity verification providers, cloud infrastructure providers, analytics services, customer support tools, professional advisors, authorities when legally required, and parties involved in a business transfer.

Payment and identity verification may be handled by trusted third-party providers. YoStays does not need to store full card numbers when a payment provider can process them securely on our behalf.

Hosts and guests may be asked to provide additional information when needed for fraud prevention, compliance, payout setup, or marketplace safety.

We use cookies and similar technologies to keep you signed in, remember preferences, understand traffic, measure campaigns, and improve YoStays.

Your browser or device may let you limit cookies. Some features may not work as expected if essential cookies are disabled.

We keep personal information for as long as needed to provide YoStays, comply with legal obligations, resolve disputes, enforce agreements, support security, and maintain business records.

Retention periods vary depending on the type of information, account status, booking history, legal requirements, and safety needs.

Depending on where you live, you may have rights to access, correct, delete, restrict, or export certain personal information. You may also object to certain processing or withdraw consent where processing relies on consent.

To make a privacy request, contact us using the details below. We may need to verify your identity before completing a request.

We use administrative, technical, and organizational safeguards designed to protect personal information. No online service can guarantee absolute security, so please use strong passwords and protect your account credentials.

YoStays may process information in countries other than where you live. When information is transferred internationally, we use safeguards appropriate for the data and applicable law.

YoStays is not intended for children under 18. We do not knowingly collect personal information from children under 18.

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users through YoStays or other appropriate channels.