Terms of Use

These Terms of Use (the "Terms") are a binding agreement between you and Wonderful Innovations, Inc., which operates YoStays! ("YoStays!", "we", "us", or "our"). They govern your access to and use of the YoStays! website, mobile applications, marketplace, communications, and related services (collectively, the "Services").

By creating an account, accessing or using the Services, clicking to accept these Terms, or completing a booking or listing, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services. Additional terms disclosed for a listing, booking, promotion, payment, payout, or feature also apply; if they conflict with these Terms, the more specific terms control for that matter.

YoStays! provides a marketplace that allows property owners, managers, and other providers ("Hosts") to publish and offer accommodations, experiences, and related services ("Host Services"), and allows people seeking those services ("Guests") to discover and book them. A user may act as a Guest, a Host, or both.

Unless a listing expressly says otherwise, YoStays! does not own, control, inspect on every occasion, or provide the Host Services. Hosts are independent third parties, not our employees, agents, joint venturers, or representatives. When a booking is confirmed, the Guest and Host enter into a contract directly with each other on the listing terms, house rules, cancellation policy, and other terms disclosed at checkout. YoStays! is not a party to that contract except in its limited role as marketplace operator and, where applicable, payment collection agent.

We do not guarantee the existence, legality, quality, safety, suitability, accessibility, or accuracy of any listing or Host Service, or the conduct, identity, or performance of any user. Verification can reduce risk but does not guarantee a person's identity or trustworthiness. You are responsible for evaluating a listing and making decisions appropriate for your circumstances.

You must be at least 18 years old and legally able to enter into a contract to create an account, make a booking, or publish a listing. If you use the Services for an organization, you represent that you have authority to bind it, and "you" includes that organization.

You must provide accurate, current, and complete information; keep it updated; maintain the confidentiality of your credentials and verification codes; and promptly notify us of suspected unauthorized access. You may not transfer your account or create an account for someone else without permission. You are responsible for activity through your account except to the extent caused by our failure to use reasonable safeguards.

We may require identity, age, contact, payment, business, tax, licensing, or payout verification. You authorize us and our service providers to make inquiries reasonably necessary for verification, fraud prevention, sanctions screening, trust and safety, and legal compliance.

When you request or make a booking, you agree to pay all amounts disclosed at checkout and to comply with the listing terms, occupancy limits, house rules, cancellation policy, and reasonable Host instructions. You are responsible for your own acts and omissions and those of minors, invitees, pets, or other people you bring to the Host Service.

Use a Host Service only for the permitted purpose and booking period. Do not exceed the confirmed guest count, hold an unauthorized event, disturb neighbors, damage property, engage in unlawful or dangerous conduct, or access areas the Host identifies as restricted. Leave the property in substantially the condition in which you found it, ordinary wear and tear excepted.

You are responsible for passports, visas, health requirements, travel insurance, and other documents or precautions appropriate to your trip. In an emergency, contact local emergency services first and notify YoStays! when it is safe to do so.

A Host must have all rights and authority necessary to offer each Host Service and must honor confirmed bookings. Listings must be complete and accurate, including location, availability, price, fees, taxes, photos, amenities, accessibility information, risks, restrictions, surveillance devices, house rules, and cancellation terms. A Host may not make a material change after booking without the Guest's agreement and, where required, approval from YoStays!

Hosts are solely responsible for their Host Services; guest safety at the property; legally required permits, registrations, licenses, inspections, and records; appropriate insurance; tax reporting and payment; compliance with zoning, tenancy, building, fire, health, accessibility, consumer-protection, nondiscrimination, and other applicable laws; and any obligations to landlords, homeowners' associations, lenders, or other parties.

Hosts must not use undisclosed recording devices. Cameras or other monitoring devices are prohibited inside bedrooms, bathrooms, sleeping areas, and other private interior spaces. Any permitted exterior monitoring device must be accurately disclosed and used in compliance with applicable law.

Hosts appoint YoStays! or the applicable payment provider as their limited payment collection agent solely to accept Guest funds for confirmed bookings. Receipt by that agent satisfies the Guest's payment obligation to the Host for the amount received, subject to refunds, chargebacks, reversals, and these Terms.

A booking is confirmed only when the Services show confirmation. Some bookings require Host acceptance or completion of payment or verification steps. Prices, availability, taxes, exchange rates, and fees may change until confirmation. If a material error affects a booking, we may correct it and allow the affected user to cancel for a refund of amounts paid through YoStays! for that booking.

A request to modify a booking is subject to the other party's agreement, availability, repricing, and any additional terms disclosed before confirmation. Neither party may transfer a booking without our written approval. The booking organizer is responsible for sharing the applicable terms with every traveler in the group.

YoStays! may charge Guests and Hosts service fees. All mandatory charges collected through the Services will be disclosed before a booking or listing transaction is completed. Unless stated otherwise, fees are nonrefundable to the extent permitted by law. Bank, card issuer, and currency-conversion fees imposed by third parties are your responsibility.

You authorize YoStays! and its payment providers, including Stripe where applicable, to charge your selected payment method for booking amounts, deposits, installments, fees, taxes, approved modifications, cancellation charges, damage amounts you accept or that are determined under an applicable process, and other amounts due under these Terms. We may store a payment credential with our provider and place or renew authorizations before check-in. If a payment fails, you must promptly provide a valid method; a booking may be suspended or cancelled if payment is not completed by the stated deadline.

Host payouts are subject to successful payment collection, identity and tax verification, the disclosed payout schedule, reserves, refunds, chargebacks, offsets, and legal restrictions. We may delay, reduce, reverse, or withhold a payout where reasonably necessary to address fraud, risk, a dispute, a cancellation, an amount the Host owes, or legal compliance. Payment providers may impose separate terms, and you authorize us to share information with them to process transactions.

Cancellation and refund rights are determined by the cancellation policy and other terms presented at booking, subject to applicable law. A change or cancellation is effective only when completed through the Services or confirmed by YoStays! support. Refund timing may depend on the original payment method and payment provider.

We may cancel a booking and issue a full or partial refund, travel credit, or other remedy when reasonably necessary because of a Host cancellation, material listing inaccuracy, safety concern, payment or fraud risk, legal requirement, event beyond the parties' reasonable control, or violation of these Terms. A Guest must promptly report a material travel issue, preserve relevant evidence, and give the Host or YoStays! a reasonable opportunity to address it when circumstances permit.

YoStays! may assist with disputes but is not obligated to decide every dispute. Our assistance does not eliminate either party's responsibility under their direct booking contract or applicable law.

A Guest is responsible for damage caused by the Guest or people the Guest brings, excluding ordinary wear and tear. Hosts must report claims promptly, provide reliable documentation, take reasonable steps to limit loss, and cooperate with our review. We may ask the parties for information, facilitate a resolution, or charge an amount the Guest accepts or that is established through an applicable claim process and permitted by law.

Any protection, guarantee, or insurance program applies only according to its separate written terms and exclusions. It does not replace a Host's own insurance or create coverage where none is expressly provided.

Users are responsible for determining and meeting their own tax obligations, including income, occupancy, lodging, sales, value-added, goods and services, and similar taxes. Where required by law, YoStays! may collect, report, or remit taxes; request taxpayer information; issue tax documents; or withhold amounts from payments or payouts. Any tax information we provide is general and is not legal or tax advice.

You must treat others with respect and comply with applicable law. You may not:

• Discriminate against, threaten, harass, stalk, exploit, or harm another person; invade privacy; or publish another person's confidential information without permission.
• Use the Services for fraud, unlawful activity, unauthorized parties or events, human trafficking, sexual exploitation, weapons offenses, controlled-substance activity, or other dangerous conduct.
• Provide false information; impersonate another person; manipulate prices, availability, reviews, or trust signals; create duplicate or fake accounts; or submit a fraudulent payment, refund, damage, or support claim.
• Avoid or circumvent fees, taxes, payment controls, safety features, or booking requirements, including moving a transaction or payment off-platform after users connect through YoStays! unless we authorize it.
• Scrape, copy, frame, reverse engineer, access through unauthorized automated means, introduce malware, overload infrastructure, probe security, interfere with another user's access, or use the Services or their content to build or train a competing product or model without our written permission.
• Infringe intellectual property or other rights, post unlawful or deceptive content, send spam, or use messages to exchange prohibited off-platform contact or payment information.

You retain ownership of photos, listing descriptions, messages, reviews, feedback, and other content you submit ("User Content"). You grant YoStays! a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, adapt, translate, publish, display, distribute, and otherwise use User Content as reasonably necessary to provide, operate, secure, and improve the Services and, for content you make public, to promote YoStays! The promotional license for public content continues until you delete the content or close your account, subject to reasonable backup, legal, and already-published materials.

You represent that you own or have all rights needed for your User Content and that our permitted use will not violate law or another person's rights. Reviews must reflect genuine experiences and must not be coerced, purchased, retaliatory, irrelevant, or misleading. We may use automated and human review to detect prohibited content and may remove, limit, or preserve content as permitted by law and our policies.

The Services, including their software, design, text, graphics, trademarks, logos, and other content supplied by YoStays!, are owned by Wonderful Innovations, Inc. or its licensors and are protected by law. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for their intended personal or internal business purpose. No other rights are granted.

If you send suggestions or feedback, you permit us to use them without restriction or compensation. To report claimed copyright infringement, send a notice with the information required by applicable law to legal@yostays.com.

You may stop using the Services or request account closure at any time, subject to completing existing bookings and obligations. We may investigate, limit, suspend, or terminate access; remove content or listings; cancel bookings; hold payouts; or take other proportionate action if we reasonably believe you violated these Terms or law, created risk or harm, failed verification or payment, or used the Services fraudulently or abusively.

Where appropriate, we will give notice and an opportunity to respond. We may act without advance notice when reasonably necessary to protect users, prevent fraud or harm, comply with law, or preserve an investigation. Sections that by their nature should survive termination—including payment obligations, licenses for retained content, disclaimers, liability limits, indemnity, dispute terms, and general provisions—will survive.

To the fullest extent permitted by law, the Services are provided "as is" and "as available." YoStays! disclaims all express and implied warranties, including merchantability, fitness for a particular purpose, title, noninfringement, quiet enjoyment, and warranties arising from course of dealing. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that listings, users, reviews, prices, availability, or third-party services will be accurate or reliable.

You assume the risks inherent in travel, entering another person's property, hosting others, and interacting with people online and offline. Nothing in these Terms excludes a warranty or right that cannot legally be excluded.

To the fullest extent permitted by law, Wonderful Innovations, Inc. and its affiliates, officers, directors, employees, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; lost profits, revenue, goodwill, use, or data; personal or bodily injury or emotional distress; property damage; or the acts or omissions of users or third parties, arising out of or related to the Services, even if advised that such damages were possible.

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Services or these Terms will not exceed the greater of (a) the fees you paid directly to YoStays!, excluding amounts passed through to Hosts and taxes, during the 12 months before the event giving rise to liability, or (b) US $100. These limitations apply regardless of the theory of liability and allocate risk between the parties.

The exclusions and limits in this section do not apply to liability that cannot be excluded or limited under applicable law, including liability for our fraud, willful misconduct, or gross negligence where such a limitation is prohibited. Some jurisdictions do not allow certain exclusions, so some of this section may not apply to you.

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Wonderful Innovations, Inc. and its affiliates, officers, directors, employees, and agents from claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, unlawful conduct, User Content, Host Services, taxes, interaction with another user, or violation of another person's rights. This obligation will not apply to the extent a claim was caused by the indemnified party's own negligence or misconduct.

Please read this section carefully. It requires most disputes between you and Wonderful Innovations, Inc. to be resolved by binding individual arbitration and includes a class-action waiver and jury-trial waiver. You may opt out as explained below. This section does not prevent either party from bringing an individual action in small claims court or seeking emergency injunctive relief for misuse of intellectual property, account compromise, or unauthorized access to the Services.

Before filing a claim, the complaining party must send a written notice describing the dispute and requested relief to legal@yostays.com or to the postal address in Section 23. The parties will try in good faith to resolve the dispute for 30 days after receipt. Any limitation period is paused during that 30-day period.

If the dispute is not resolved, it will be determined by binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules, before one arbitrator. The Federal Arbitration Act governs this arbitration agreement. Hearings may occur by video, telephone, written submission, or in the county where you live, unless the parties agree otherwise. YoStays! will pay arbitration fees to the extent required by the applicable rules or law. The arbitrator may award the same individual remedies a court could award but may not combine claims or preside over a class, collective, coordinated, consolidated, or representative action.

You and YoStays! waive any right to a jury trial and agree to bring claims only in an individual capacity, not as a plaintiff or class member in a class, collective, coordinated, consolidated, or representative proceeding. If the class-action waiver is found unenforceable for a particular claim or remedy, that claim or remedy will be decided by a court after all arbitrable claims are resolved.

You may opt out of this arbitration agreement by emailing legal@yostays.com within 30 days after you first accept these Terms. Your notice must state your full name, the email or telephone number associated with your account, and an unambiguous request to opt out of arbitration. Opting out will not affect any other part of these Terms or result in adverse treatment.

If you are a consumer outside the United States, this section applies only to the extent permitted by the mandatory law of your country of residence and does not deprive you of rights or forums that cannot be waived.

These Terms are governed by the Federal Arbitration Act, applicable federal law, and the laws of the State of Delaware, without regard to conflict-of-law rules. For a dispute not subject to arbitration, you and YoStays! consent to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware, except that an individual eligible claim may be brought in small claims court. Mandatory consumer protections in your place of residence remain unaffected.

Your use of a mobile app may also be subject to the terms of the app store from which you downloaded it. Apple and Google are not parties to these Terms, are not responsible for the Services, and have no obligation to provide maintenance or support. To the extent required by an app store's terms, it is a third-party beneficiary of this section and may enforce it.

The Services may contain links to or integrations with third-party services. YoStays! does not control and is not responsible for those services. Your use of them is governed by their own terms and privacy notices.

We may modify or discontinue features and may update these Terms to reflect changes in the Services, law, or our business. We will post updated Terms and revise the effective date. If a change materially reduces your rights or increases your responsibilities, we will provide reasonable advance notice where required. Changes apply prospectively from their effective date. If you do not agree to updated Terms, you must stop using the Services and may close your account, subject to existing obligations.

These Terms, the Privacy Policy, and incorporated transaction-specific terms are the entire agreement between you and YoStays! concerning the Services. If a provision is unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will continue in effect. Our failure to enforce a provision is not a waiver. Headings are for convenience only.

You may not assign these Terms without our written consent. We may assign them in connection with an affiliate reorganization, merger, acquisition, financing, sale of assets, or by operation of law. We are not responsible for delay or failure caused by events beyond our reasonable control. Notices may be provided electronically through the Services or to the contact information associated with your account. Electronic communications satisfy legal writing requirements where permitted by law.