Cancellations & refunds

Understand cancellation policies, refund timing, and dispute support

Cancelling a trip

How do I cancel my booking?›

Open Trips, choose the booking, review the refund estimate, and confirm cancellation. Your refund depends on the listing policy and timing.

When will I receive my refund?›

Approved refunds are processed back to the original payment method. Bank or card processing times can vary by provider.

Can I get a refund if the host cancels?›

If a host cancels a confirmed booking, YoStays will help with a refund or rebooking support according to our protection policies.

Are service fees refundable?›

Fee refunds depend on the cancellation policy, local law, and the reason for cancellation. The refund estimate is shown before you cancel.

My refund amount looks wrong. What should I do?›

Check the cancellation policy and receipt first. If the amount still looks incorrect, contact support with your booking ID and reason.

Can I request a partial refund after checkout?›

Yes, if there was a documented issue with the stay. Submit details, photos, and any host communication from your trip page.