Bookings

Open a listing, choose dates and guests, review the full price and house rules, then confirm and pay at checkout. Your trip appears in your YoStays account after confirmation.

A booking may be pending while payment, host confirmation, identity checks, or risk checks are completed. If it takes longer than expected, contact support from the trip page.

Open your trip and request a date change. Changes depend on host availability, pricing differences, cancellation rules, and whether the host accepts the request.

Open Trips, select the booking, and use Messages. Keep communication in YoStays so support can help if something goes wrong.

Check-in instructions appear on your trip page after the booking is confirmed and close to arrival, depending on the host's setup.

Message the host again from your trip page. If the response is urgent or your arrival is affected, contact YoStays support and include screenshots or details.

Document the issue with photos or video, contact the host first when safe, then report the issue to YoStays from your trip page as soon as possible.

You can request a guest count change from the trip page. The host may approve, decline, or charge an additional fee based on the listing rules.