Additional support

Get help with accessibility, disputes, documents, and urgent issues

More support

How do I contact YoStays support?›

Use chat in the app for the fastest help, email help@yostays.com, or call support during available hours.

Can YoStays help with accessibility needs?›

Contact support before booking or message the host to confirm accessibility details. Listing descriptions should be reviewed carefully.

How do I raise a formal dispute?›

Open the relevant trip, choose Report an issue, and provide a clear explanation with supporting documents, photos, or screenshots.